This year we have focused our Annual Review on ‘innovating for the future’, a theme that reflects our core strategic ambition of helping to shape the future of Deloitte and our clients in these dynamic but turbulent times.

A few years ago, we set out to transform the way we generate and develop our service offerings through a new innovation model. This has never been more relevant. If we look, as Deloitte has, at the key dynamics and trends that will impact the global business community by 2020, a picture emerges of intense, economic, technological and social transformation. In this environment, only radical innovation can provide agile, forward-thinking businesses with a way to succeed and explore new opportunities.

The launch of our Innovation Growth Track programme, described on page 12, is one of three innovation ‘track’ modules now available. These sessions were attended by more than 50 CEOs and featured workshops and presentations by globally renowned speakers who shared their thought-provoking insights on future trends.

The sessions have laid the foundation for our vision on our business in 2020, and will impact the way we must transform our business in the coming years to ensure sustainable growth. One of the insights to emerge from the programme was that in a 24/7 world, where data is abundant, trust, loyalty and transparency will drive market growth. Information and knowledge will be free, but insight will be scarce. This offers an incredible opportunity for Deloitte to combine relevant data and insights, with experienced experts who provide added value to our clients. We will transform our business and our client’s business to be ready for the future.

Providing data based insights to achieve sustainable growth is an area in which Deloitte has invested considerably in recent years. Data analytics has become an integral part of the work we do and is of enormous importance to our clients.

Another important aspect of the sustainability of our firm is the positive role we seek to play in society by supporting local communities with our professional knowledge. We do this through the Fair Chance Foundation, an independent non-profit organisation. It aims to improve the lives of children from disadvantaged backgrounds through education (see page 19 of this Review).

We hope this review provides your organisation with a better understanding of the forces that are shaping all our futures and the means through which companies can stay ahead of the market and achieve sustainable growth.

Executive Board

R.J.M Dassen, Chief Executive Officer

C.J.G.M de Boer, Chief Financial Officer/Chief Operations Officer

J Volkers, Chief Clients & Markets Officer