About Deloitte Shared values and ethical principles

Letter from the Executive Board

Rotterdam, 22 July 2011

Dear reader,

We are delighted to present our Sustainability Report 2010/2011. Sustainability is an integral part of our shared values, ethical principles and the way we do business. In this document, we describe the elements that underpin our ambitious approach and chart the progress we have made to date.

In the year, we took important steps towards ensuring the long-term sustainability of our business. We understand that there there are many areas where we need to contribute, not only in the advice and services we provide to our clients and transparency to our stakeholders but also in our investment in our people, our support for local communities and commitment to environmentally sustainable operations.

One of the key challenges we face is to embed sustainability in all of our service offerings. We have made progress in this area, but we are raising our ambitions every year.

One of our key initiatives was to start a comprehensive stakeholder engagement process that will soon allow us to sharpen our focus and develop better indicators to measure our success in future The results of the stakeholders engagement process will become available in then next couple of months, and these results will provide significant input for our target setting in the coming year.

We hope you enjoy reading this report and are able to find the information you are looking for. The report is based on the G3 reporting guidelines of the Global Reporting Initiative (GRI) and classifies at GRI A+ level. We are always looking for ways to improve and would welcome any comments you have via our website: www.deloitteannualreport.nl.